Free Shipping on Orders Over $49

Return Policy

Joco Botanicals products are final sale and not returnable. Unfortunately, due to the nature of handmade beauty products, items cannot be returned.  Shipping charges are non-refundable. Our company prides itself on creating and delivering a quality product as professionally as we can possibly do so.

What if my package arrived damaged? 

Call us right away or shoot us an email and our customer service department will happily assist you (407-489-7443) or kcarlton@jocobotanicals.com). It’s unlikely, but possible, that a jar might leak or your package may get damaged during shipment, but we're here to help! Please be sure to contact us within 3 business days of receiving your package.  To expedite the replacement process, please send along a picture of your damaged package.

Payment

Our shop accepts credit/debit cards and Paypal

Shipping

Turn Around & Shipping Times
Your order will be carefully packaged and shipped within 1-3 business days. Usually 1-2 days. Delivery times are out of our control.

We offer Priority Shipping through United States Postal Service, with a USPS tracking number via email upon shipment, which serves as your confirmation of shipment. Please keep it until you receive your order. Our website calculates shipping by product weight and location with rates linked through the USPS site.

Free Shipping

All orders over $75 qualify for free shipping. This will automatically be calculated at the end of the checkout process.

When do orders go out/how long does order processing take?

Under normal circumstances, orders will ship within 2-3 business days. If the product is out of stock, please allow additional time for shipping. Please note that this is the time it takes for your order to leave our store, not the amount of time it takes to be delivered to your door. You will receive an email when your order ships out with tracking information. 

Sales Tax As required, JOCO BOTANICALS collects sales tax on orders shipped to Florida addresses.

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