FAQ

Return Policy

Joco Botanicals products are final sale and not returnable. Unfortunately, due to the nature of handmade beauty products, items cannot be returned.  Shipping charges are non-refundable. Our company prides itself on creating and delivering a quality product as professionally as we can possibly do so.

Payment

Our shop accepts credit/debit cards and Paypal.

Turn Around & Shipping Times

Your order will be carefully packaged and shipped within 1-3 business days. Usually 1-2 days. Delivery times are out of our control.

We offer Priority Shipping through United States Postal Service, with a USPS tracking number via email upon shipment, which serves as your confirmation of shipment. Please keep it until you receive your order. Our website calculates shipping by product weight and location with rates linked through the USPS site.

Free Shipping

All orders over $50 quilify for free shipping. This will automatically be calculated at the end of the checkout process.

When do orders go out/how long does order processing take?

Under normal circumstances, orders will ship within 2-3 business days. If the product is out of stock, please allow additional time for shipping. Please note that this is the time it takes for your order to leave our store, not the amount of time it takes to be delivered to your door. You will receive an email when your order ships out with tracking information. 

Sales Tax

As required, JOCO BOTANICALS collects sales tax on orders shipped to Florida.

My product looks different than the picture, is it ok?

Color and shape variations will occur. We do our best to fully represent our products on our website. These are natural handcrafted products made with whole plants and herbs. All of our products are made without water and have a very long shelf life.